ESG & Sustainability Policy

Our approach

We believe a network of genuinely local locksmiths is a more responsible way to deliver our service: shorter journeys, accountable people, and a repair-first mindset that makes things last. This policy explains how we try to act responsibly across the environment, our people and communities, and the way we run the business.

Environmental

• Lower travel emissions — because each locksmith serves their own area, journeys to customers are shorter than a distant, dispatched model, which reduces mileage and emissions.
• Repair before replace — wherever it is safe and cost-effective, we repair and service locks and mechanisms rather than replacing them, reducing waste.
• Responsible disposal and recycling — old locks, cylinders and packaging are recycled where possible, and batteries and other materials are disposed of responsibly.
• Less paper — we use digital quotes, invoices and records where we can.
• Durable, standards-based hardware — fitting quality, British Standard and insurance-approved products that last longer and need replacing less often.

Social

• Our people — we treat the people who work with us fairly, pay them properly and support safe working.
• Skills and training — our locksmiths are trained and accredited, supporting skilled local employment.
• Vetting and safeguarding — our locksmiths are vetted and DBS checked, which matters especially when helping vulnerable people who have been locked out or burgled.
• Honest advice — transparent, fixed pricing and no-pressure security surveys, so customers can make informed choices.
• Communities — supporting the safety and security of the communities our locksmiths live and work in.

Governance

• Ethics and compliance — we act lawfully and with integrity, and we do not tolerate bribery or corruption.
• Standards — we work to recognised industry standards, including City & Guilds accreditation, appropriate insurance and British Standard hardware.
• Data protection — we handle personal data responsibly, as set out in our Privacy Policy.
• Human rights — we are committed to preventing modern slavery in our business and supply chains, as set out in our Modern Slavery & Human Trafficking Policy.
• Accountability — named, accountable locksmiths stand behind the work they do.

Continuous improvement

ESG is a journey rather than a fixed destination. We review this policy and our practices regularly and look for practical ways to reduce our impact and increase the good we do.

Contact us

If you have any questions about this policy, please email info@locksmithlocal.co.uk or use our contact page. You can also write to us at LocksmithLocal Ltd, [Registered office address].